TERMS AND CONDITIONS
Shipping & Delivery
In the case of U.K. sales, where goods are to be carried at the cost of Norfolk Tractors and Spares. Norfolk Tractors and Spares will bear the risk of loss or damage in transit provided that Norfolk Tractors and Spares. is notified in writing within 5 (five) working days of dispatch. In the case of export sales, unless agreed otherwise, Incoterms shall apply and risk of loss or damage to the goods shall pass to the customer in accordance with the terms of the shipping documents.
All claims for the arrival of damaged goods, or missing/short supplied items should be made within 7 (seven) days of delivery. All claims made after this seven day period will not be considered.
You will be required to pay for delivery charges. These charges are set out on the website.
We will deliver the goods to the address that you specify for delivery in your order. It is important that this address is accurate as you will be charged for the shipping if delivery is not possible due to incorrect details. Most orders will be dispatched within 3 (three) working days after receipt of payment. If for any reason this is not possible we will contact you with an updated dispatch date.
Privacy & Security
Norfolk Tractors and Spares. takes the privacy of our data seriously and we are committed to ensuring that your privacy is protected.
Returns, Replacements & Cancelations
Should you wish to return an item for a refund or exchange, please do so within 14 (fourteen) days of receipt of your goods. Unless faulty, all goods must be returned in their original packaging, in a clean and saleable condition and are liable to a handling fee of 15% of the value of the items returned excluding VAT and shipping charges. All items that are supplied correctly must be returned carriage paid.
You must inform us before you return an item and let us know if you would like a refund or exchange. Returns are sent at your own expense. When returning items we recommend that you obtain proof of dispatch from the courier. We cannot accept responsibility for parcels lost in transit. We will only refund the carriage costs where the item returned is faulty or has been incorrectly supplied by us. All body panels and sheet metal parts should be checked for defects and fitment prior to painting, as we cannot accept returns of painted parts or the cost of painting.
If for any reason you would like to cancel your order it should be done by e-mail before the goods are dispatched.
If you need to cancel an order please let our sales team know as soon as possible. After an order has been dispatched it is not possible to cancel the delivery with our carriers. Please do not refuse to accept a delivery as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. A charge is still incurred for this return which will be deducted, plus handling charges, from any refund amount.
Ordering
Orders will not be processed until your payment has been received in full. We accept all major credit/debit cards and bank transfer.
Once you enter into an order agreement with us, you are agreeing to purchase the goods and allow Norfolk Tractors and Spares. to use the personal details that you have given. These will only be used for the purposes of completing your order. All personal details are held in accordance with our privacy policy and can be removed from our system by written request.
Suitability of goods you are purchasing is your responsibility. We will offer any information or advice available to us to help you ensure that the goods ordered are suitable. We are not liable if the information given is incorrect to your application.
All orders are subject to availability of stock when processing your order. Parts listed as “in stock” on the website may be sold in-store or over the phone and thus be “out of stock” when you place your order but before the website has been updated.
Payment, Pricing & Promotions
We will take payment upon receipt of your order from your debit/credit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights you have.
Orders placed online through our website and all prices are available in Pound Sterling. We accept the following credit and debit cards: MasterCard, Visa, Maestro, Switch, Visa Delta and Visa Electron. Payments can also be made by BACS, postal order, cash and cheque. Bank details will be supplied on request. Goods will only be shipped once payment has cleared.
All goods remain the property of Norfolk Tractors and Spares until paid for in full.
We reserve the right to change our prices without prior notification.
Warranty
Norfolk Tractors and Spares. offers a 12 (twelve) month replacement or refund warranty to the initial purchaser. The warranty only covers faulty materials or workmanship. It does not cover wear and tear, lack of scheduled, routine maintenance, incorrect fitment, incorrect application, accidental damage or damage caused by negligence or misuse. Faulty materials and/or bad workmanship need to be proved and the details notified to Norfolk Tractors and Spares within 12 (twelve) months of invoice date. The Company will at its own cost and its own option, re pair, replace or refund for the faulty item, but subject to this all express or implied warranties or conditions as to quality or fitness for any purpose of the goods are hereby expressly excluded. It is the responsibility of the qualified installing engineer to check the components specifications before and during installation. All parts should be installed according to the original equipment manufacturers’ instructions. We will not accept liability for consequential loss or loss of profits.
Disclaimer
Parts supplied by Norfolk Tractors and Spares are not manufactured by the original equipment manufacturer. Original manufacturers’ names, part numbers and descriptions are quoted for reference purposes only and are not intended to indicate or suggest that our parts are made by the original equipment manufacturer.
Copyright
All copyright, trademarks, design rights, patents and other intellectual property rights in and on this website belong to Norfolk Tractors and Spares.. All rights reserved. Reproduction of part or all of the contents of this website in any form is prohibited other than for personal use or internal business use only and may not be recopied and shared with a third party. All copyright notices in the original material must be retained. This website may not be copied, modified, disassembled, decompiled or reverse engineered in any way for any commercial purpose. The permission to copy for personal and internal business use does not allow for incorporation of material or any part of it in any other web-site, electronic retrieval system, publication or any other work (whether hard copy, electronic or otherwise). Norfolk Tractors and Spares. is not responsible for any file downloads
Website Use
Norfolk Tractors and Spares makes no warranties, representations or undertakings about:
(a) Any of the content of this website (including, without limitation, any references to the quality, accuracy, completeness or fitness for purpose of any such content). The information on this website does not constitute advice or recommendation; or
(b) Any content of any other web-site referred to or accessed by hypertext links or otherwise through this web-site (‘Third Party Site’). Norfolk Tractors and Spares shall not be liable for damages, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits or costs resulting from the use of, access to, or reliance upon the information given by its employees, agents or subcontractors in relation to, contained in or available through, its website. Norfolk Tractors and Spares does not endorse or approve the content of any Third Party Site, nor will Norfolk Tractors and Spares have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous). Norfolk Tractors and Spares does not warrant that functions, materials and information available on this website (and/or linked to this website) will be uninterrupted or error free, that defects will be corrected, or that this website or its server are free of viruses or bugs and other items of a destructive nature. The website user is responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output.
General
By accessing any part of this site you agree to these conditions. If you do not want to agree to these terms and conditions do not access or use this website.
We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use this website you agree to all the changes we make to these conditions.
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If you have any queries, comments or complaints about these terms and conditions, or about our website, you can contact us at [email protected]